Orbe – Help center
PlansPartnersUse CasesSupportChangelog
  • 👋Before starting
    • Welcome
    • How Orbe works
    • Pricing
    • FAQs
  • 🧩GENERAL
    • Install Orbe
    • Refresh Data
    • Connect Stores
      • Redirect to another store
      • Settings
    • Integrations
      • Klaviyo
      • Global-e
      • Connectif
      • Hreflang Manager
      • Announcement Bar
    • Uninstall Orbe
  • 🌐Geolocation Popup
    • Set up Geolocation
    • Translations
    • Common issues
  • 🔁Selectors
    • Overview
    • Geolocation Button
      • How it works
      • Selector Placement
      • Variables
      • Custom Code
    • Market Selector
  • ⚙️Settings
    • Notifications
    • Behavioral Preferences
    • Custom CSS
  • Developer Reference
    • CSS
    • JavaScript
    • Relocating the Market Selector
    • Integrate your selector
    • Snippets
      • Create a full-screen popup
      • Country Order Customization
      • Language Order Customization
      • Hide the popup in a country
      • Change popup fonts
      • Hide countries
Powered by GitBook
On this page
  • How it works
  • Add a Shopify store
  • Add a store from another platform
  • Set up your country and language selector
  • FAQs

Was this helpful?

  1. GENERAL
  2. Connect Stores

Redirect to another store

PreviousConnect StoresNextSettings

Last updated 26 days ago

Was this helpful?

Orbe allows you to connect all your regional stores—whether on Shopify, BigCommerce, Magento, WooCommerce, Amazon, or other technologies—into a single, unified shopping experience.

When customers visit any of your stores, they'll see the same geolocation popup and selectors with all available countries and languages, no matter where they land.

This way, your store feels like one global storefront, even if it runs across multiple platforms.

How it works

Orbe merges the country and language options from all your connected stores into a single, consistent selector and popup.

Your customers will always see the full list of markets you support, without knowing they're navigating between different stores behind the scenes.

You only need to subscribe to Orbe on one store (what we call your main store). All other connected stores can stay on the Free plan and are fully sponsored.

Add a Shopify store

Before adding a store, make sure the Orbe app is installed on the Free plan in the store you want to connect.

To add a store:

  1. In the store you want to connect, install Orbe on the Free plan.

  2. In your main store, go to Connect stores.

  3. Click Add store, select Shopify as the platform, and enter the store URL.

  4. Go back to the connected store, open the Orbe app, and accept the connection.

Things to keep in mind

If you don’t have access to install Orbe in a Shopify store (for example, in a distributor or franchise store), select "Other platform" (adding it as an ).

However, we only recommend this when there's no alternative. Installing Orbe on the Free plan is always preferred to ensure a fully synced and consistent experience.

Duplicates

If two or more connected stores target the same country, Orbe will detect the conflict and let you choose which store should be shown to users from that region.

We recommend keeping the setup clean: Each country should only be present in one store's Markets settings to avoid confusion. But if you need to mantain the same country in multiple stores then after that go to Orbe and fix the duplicates:

Add a store from another platform

To connect an external store (Magento, WooCommerce, BigCommerce, Amazon, etc.):

  1. In your main store, go to Connect stores.

  2. Click Add store, then select the platform.

  3. Enter the store URL and click Save.

  4. Assign all the countries this store will serve.

  5. For each country, define the languages, currency, and whether the URL changes based on country or language.

    1. This step is required. The store will remain in Pending status and won’t be added until everything is set.

    2. (Optional) Enable Redirect with full path URL if the store you’re connecting uses the same URL structure. For example, if /products/example exists in both stores, this option will redirect the user to the exact same page instead of the homepage.

  6. Click Save to finish.

The store will now appear in your geolocation popup and selector like any other Shopify store.

Things to keep in mind

If the same country is assigned to both a Shopify store and an external store, Orbe will prioritize the external store.

Set up your country and language selector

If a customer uses the native selector from your theme to change their country or language:

  • It only displays the countries and languages available in the current store. It is not aware of the complete list of markets across all your stores.

  • The experience will feel disconnected when navigating between stores.

  • It will not update their preferences on Orbe, so the redirection logic may not behave as expected.

To make sure everything works as expected, use a selector built by Orbe: Overview

FAQs

I want to move a country from one store to another. How do I do it?

Just go to the new store where you want to manage that country and click Refresh data in Orbe. Orbe will detect the overlap and let you reassign it to the new store.

Do I need to install Orbe in all stores?

Yes, Orbe must be installed in all connected stores, but only one of them needs a Plus or Enterprise plan.

Do I need to configure the popup in every store?
Can I connect more than 4 stores?

You need to use one of to give your customers access to all countries and languages across your connected stores.

Only show all available countries and languages, and sync with the popup and redirection logic.

Yes. Since the popup is a Shopify app embed, you must activate it manually in the theme editor of each live theme across your connected stores. You can follow to do it step by step.

Yes, but you'll need an Enterprise plan. and we'll help you upgrade.

🧩
Orbe's selectors
Orbe’s selectors
this guide
Contact us
external store