Most of the times, shop owners delete an app for one of the following reasons:
- trouble setting it up
- free trial period is almost ending
- reach for support
That is why our customer support team is available from Monday to Friday via Live Chat and email. Don't hesitate to write to us about anything that's on your mind, and we'll come back with an answer as soon as possible.
Just like with all Shopify apps, if you see ours still live on your store after refreshing a couple of times, it's because Shopify is using browser caching, and their page still contains our script. Just perform a hard refresh - CTRL + SHIFT + R or CMD + SHIFT + R (on Mac) and the cache is cleared.
After the ORBE app is uninstalled, you don't need to remove any unused code snippets from your theme template.
If you have a payment plan, don't worry. We automatically cancel the subscription when you uninstall the application.