# Uninstall Orbe ## **Before saying goodbye...** Most of the times, shop owners delete an app for one of the following reasons: * trouble setting it up * free trial period is almost ending * reach for support That is why our customer support team is available from Monday to Friday. Don't hesitate to write to us about anything that's on your mind, and we'll come back with an answer as soon as possible. ## If you have decided to say goodbye... We are sorry that Orbe wasn't the perfect fit for your store. To uninstall Orbe and cancel the subscription, **you need to access the** [**Apps section of your Shopify admin**](https://www.shopify.com/admin/apps) **and delete the app.** Just like with all Shopify apps, if you see ours still live on your store after refreshing a couple of times, it's because Shopify is using browser caching, and their page still contains our script. Just perform a hard refresh - CTRL + SHIFT + R or CMD + SHIFT + R (on Mac) and the cache is cleared. After the Orbe app is uninstalled, **you don't need to remove any unused code snippets from your theme template.** **If you have a payment plan, don't worry.** We automatically cancel the subscription when you uninstall the application. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.orbe.app/general/uninstall-orbe.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.