> For the complete documentation index, see [llms.txt](https://help.orbe.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.orbe.app/general/uninstall-orbe.md). # Uninstall Orbe ## **Before saying goodbye...** Most of the times, shop owners delete an app for one of the following reasons: * trouble setting it up * free trial period is almost ending * reach for support That is why our customer support team is available from Monday to Friday. Don't hesitate to write to us about anything that's on your mind, and we'll come back with an answer as soon as possible. ## If you have decided to say goodbye... We are sorry that Orbe wasn't the perfect fit for your store. To uninstall Orbe and cancel the subscription, **you need to access the** [**Apps section of your Shopify admin**](https://www.shopify.com/admin/apps) **and delete the app.** Just like with all Shopify apps, if you see ours still live on your store after refreshing a couple of times, it's because Shopify is using browser caching, and their page still contains our script. Just perform a hard refresh - CTRL + SHIFT + R or CMD + SHIFT + R (on Mac) and the cache is cleared. After the Orbe app is uninstalled, **you don't need to remove any unused code snippets from your theme template.** **If you have a payment plan, don't worry.** We automatically cancel the subscription when you uninstall the application. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://help.orbe.app/general/uninstall-orbe.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.