Translations
Welcome your customers in their preferred browser language
Last updated
Welcome your customers in their preferred browser language
Last updated
Exclusive feature available in the Advanced and Plus plans.
You should use a third-party translation app to translate your store, but not the Orbe app embed.
Orbe has its own technology to translate its popup because Orbe is designed to show its geolocation popups when customers are in the wrong localized experience.
For example, if a customer is browsing your store in English but their browser is set to Spanish, and you have a Spanish experience available, Orbe will automatically display the message in Spanish.
This ensures that Orbe will guide the customer to the right country experience in their preferred language. You have the flexibility to customize the popup in multiple languages, ensuring that your users receive the best recommendation experience based on their browser language.
After configuring the popup in multiple languages, if a user's browser language matches one available, that version will be displayed, considering it as the user's preferred language. Here are some examples:
If your store has English, French, and Spanish, and a user's browser is set to Spanish, the popup will be displayed in Spanish, even if they visit from a United Kingdom IP address.
If the browser is in a language not available in your store, the popup will be shown in the default language you set up in the Orbe editor.
This tutorial will walk you through the process, explaining how Orbe functions and guiding you on how to activate the multilingual popup.
You can customize the popup in the languages already configured in your Shopify store. If a language is missing, it won't appear in Orbe’s options, so make sure all required languages are added to your Shopify settings.
Translating your Orbe popup is simple and effective. Check out this video tutorial on how to translate your popup:
Orbe also allows you to include dynamic variables that adapt to the user's location and preferences:
{country}: Shows the customer’s country (e.g., Spain)
{currency_code}: Displays the country’s currency code (e.g., EUR)
{currency_symbol}: Displays the currency symbol (e.g., €)
You can easily use these templates by clicking on "Use a Template." These templates are fully customizable, allowing you to adjust the message as needed to match your brand's voice.
Orbe provides pre-set templates for the following languages:
English
French
Spanish
Italian
German
Portuguese
Swedish
You'll need to manually input the translation for languages not covered by our templates.
This feature is available only for Plus and Enterprise plans.
Orbe allows you to adapt the content of the welcome popup based on the customer’s country. This feature gives you the flexibility to display specific messages, such as:
The shipping threshold for their country
Their local payment method available at checkout
Taxes and duties information
Custom messages or offers
By doing so, you can welcome your international users, enhance their experience, and build trust from the very first interaction.
Once you're on the Plus or Enterprise plan, navigate to the "Translations" section. There, you’ll find a new selector called "Adaptations" located next to the "Language" dropdown. This allows you to create a version of the popup that displays country-specific content while still respecting the user's browser language.
When international visitors land on your store for the first time, Orbe will display a welcome popup with the customized information you’ve tailored for their location and language. For example:
You can create unique content for Canada in both Spanish and French. The popup will prioritize the language of the customer's browser but adjust based on the country.
If there’s no country-specific translation, the default language version will be shown.
Customization is done manually per country, but you can easily use the Apply to multiple countries option to manage multiple locations with the same shipping or payment conditions.
Dynamic variables like {country}, {currency_symbol}, and {currency_code} are available to ensure flexibility.
Check out this tutorial to learn how to use it:
In cases where a customer visits from a country where you don’t sell, Orbe allows you to fully customize the popup with a fallback translation. This means that, for unsupported regions, you can change all popup texts to notify the customer that you don’t ship to their location and provide a list of alternative countries where they can shop.
You can set a specific fallback message for each available language, ensuring that even users from unsupported regions receive clear guidance.
Watch this video to see how the fallback feature works and how to set it up:
