Klaviyo

Integration of Orbe with Klaviyo

Klaviyo is a marketing automation platform that enables merchants to create personalized email and SMS campaigns based on customer behavior and data.

When connected with Orbe, it allows you to send each customer’s country and language preferences directly to their Klaviyo profile, helping you localize your communication and build more relevant marketing experiences for every market.

Want to see how it works? Watch our short video on YouTube to learn more about Klaviyo and how to make the most of it with Orbe.

How to active the integration with Klaviyo?

Here’s a quick step-by-step recap of the Klaviyo ↔ Orbe integration shown in the video.

1

Install both apps: make sure the Klaviyo: Email Marketing & SMS app and the Orbe app are installed in your Shopify store.

2

Activate the embeds: open your Theme Editor and, under the App embeds tab, activate both the Klaviyo Onsite JavaScript Integration and the Orbe Geolocation Popup embeds.

3

Enable the integration: once both embeds are active, go back to the Orbe app, open the Integrations tab, and enable the integration with Klaviyo (available for paid plans only).

4

Test the connection: you’re all set. Run a quick test to make sure everything’s working smoothly.

How the integration with Orbe works

Orbe connects with Klaviyo through JavaScript and sends each customer’s country and language preferences whenever Klaviyo identifies a visitor on your storefront.

With Klaviyo’s current integration model, user identification now happens only in specific cases, such as when a visitor arrives through a Klaviyo email (with UTM parameters) or when they are logged in to their account.

When Klaviyo identifies a session, Orbe automatically transmits the visitor’s country and language data and links it to the corresponding Klaviyo profile. If the visitor isn’t yet identified, the session remains anonymous until Klaviyo provides an identity, at which point Orbe syncs the preferences immediately.

For example, when a customer clicks a link in an email and lands in your store, the Orbe modal opens in their browser, allowing them to select their preferred country and language. Since their email is already registered, Orbe records these preferences and sends them to Klaviyo, ensuring that all shared data is accurate, compliant, and tied to verified user identities.

You can view the recorded data in the Profiles section of the Audience.

To increase the number of identified users, configure Orbe to show the popup on every first visit and avoid including a close (“X”) button. This helps capture more user interactions and ensures preferences are stored and ready to sync once Klaviyo recognizes the visitor.

Limitations

Due to Klaviyo’s new Shopify Web Pixel (Sandbox) system, user identification on the storefront now happens less frequently. Orbe continues to send data correctly, but only when Klaviyo identifies the visitor. This means that anonymous sessions cannot be linked to an email address until Klaviyo provides the identification event.

Additionally, Orbe does not create customer metafields in Shopify: those belong to Klaviyo. Orbe only sends the country and language properties, while Klaviyo decides when and how to store them in each profile.

Make sure Shopify’s automatic redirection is disabled. This ensures customers always interact with Orbe’s popup instead of being redirected automatically by Shopify.

Why do you need this functionality?

Orbe's innovative feature grants you the power to harness gathered country and language preferences, resulting in automatic audience segmentation and the creation of tailored campaigns that will drive your global sales.

Wave goodbye to generic emails; when targeting English and Spanish-speaking audiences, you can now send customized emails to each segment, effectively boosting your sales.

FAQs

Why don’t I see the Orbe properties in Klaviyo?

This usually means Klaviyo didn’t identify the visitor during their session. Orbe sends country and language preferences only when Klaviyo’s isIdentified function is active. If Klaviyo doesn’t recognize the user (for example, they browse anonymously without being logged in or without coming from a tracked Klaviyo email), the data can’t be associated with their profile.

In which situations does Klaviyo identify users?

Klaviyo now identifies visitors only in specific cases:

• When they click a link from a Klaviyo email (with UTM parameters);

• When they are logged into their customer account;

• When Klaviyo explicitly identifies them in the frontend using klaviyo.identify;

If none of these conditions occur, Klaviyo won’t link the session to a known email address, and Orbe can’t send the properties.

Can Orbe associate anonymous visitors with emails?

No. For privacy and GDPR compliance, Orbe never stores or links user emails. The identification is entirely handled by Klaviyo. Once Klaviyo recognizes a user, Orbe automatically sends their country and language preferences.

Does Orbe create customer metafields in Shopify?

No. Orbe doesn’t create metafields in your Shopify admin. It sends country and language properties directly to Klaviyo, where they are displayed under Country (Orbe) and Language (Orbe) in the user’s profile.

Why do some users have Orbe properties while others don’t?

This depends entirely on whether Klaviyo identified those users. If the user visited your store anonymously or never interacted with the Orbe popup or selector, no preferences can be sent.

To increase the number of identified profiles, configure Orbe to show the popup on the first visit for all users, and avoid adding a close (“X”) button so visitors are encouraged to interact and confirm their preferences.