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Frequently Asked Questions

Orbe

What are the main differences between Geolocation by Shopify and Orbe?
Orbe Geolocation enables a simple, functional and customizable popup to match each brand guideline and offer the best UX. Compared to Geolocation by Shopify:
  • Orbe will save the user's consent so the popup will not appear twice in the subsequent visits of your customers and will ensure that the customer is always at the right place.
  • Our popups are 100% customisable. You can customise the look and feel of the recommendation geo popup from the Shopify Theme Editor and change the titles and texts to make recommendations to the customers.
  • We connect multiple Shopify Stores and redirect customers to the right shopping experience.
  • We offer different stylish layouts and set up a country selector that opens the popup again so users can change their shipping preferences.
  • We redirect with the full path of the URL to ensure that customers maintain the attribution parameters and brands can track and analyse their marketing campaigns.
  • Our customer support is available from 9 am to 6 pm, Monday to Friday. You can read how much the merchants appreciate our app in our 5-star rating.
How can I customise the style of the welcome Orbe popup?
Orbe works with the last version of Shopify themes. It means that once you install Orbe in your store, you can customise the look and feel of your popup inside the Shopify Theme Editor.
Why a popup? Why not automatically redirection?
There are three reasons why Orbe doesn’t redirect the customers automatically to the right shopping experience:
  1. 1.
    It’s a better UX experience to ask the user in which country they want to ship their order. Automatically redirection without consent can frustrate the user.
  2. 2.
    It's compliance with data protection laws worldwide (GDPR, CCPA or LGPD). In some countries, it's prohibited to redirect the user without their consent.
  3. 3.
    It's better for SEO purposes. All the leading web crawlers are based in the US. So if you redirect the user automatically, the Google crawler will not be able to read your local experiences entirely as you will be redirecting them automatically to the US experience. ORBE does not do that, and it ensures that each web crawler can read your localised experience.
Does Orbe appear twice to the user?
No, it doesn’t. When an international user visits your store, ORBE will recommend moving them to the localised experience. In the subsequent visits, as ORBE saved the consent, it will automatically redirect them to that experience.
Can I use Orbe with multiple expansion stores?
Yes, you can, and it is our most popular use case. If you pay for the Plus Plan in one of your stores, you can connect a maximum of five different Shopify stores and redirect the traffic to the right shopping experience. If you have over five Shopify stores, please contact our team at [email protected] to request a custom plan.
Does Orbe allow redirecting with the full path of the URL?
Yes, it does. It’s an advanced setting you can enable. If a merchant connects two different Shopify stores and both have the same URL structure, can enable this feature so if, for example, a British user goes to example.fr/collections/all, it will be redirected to example.co.uk/collections/all.
Does Orbe allow efficient UTM tracking when there is a redirection?
Yes, it does. For example, if a French user access to the United States experience with a UTM parameter from a Facebook ad: https://store.com/?utm_content=textlink&utm_source=facebook, Orbe will redirect the user to the French experience maintaining the full path in the URL: https://store.fr/?utm_content=textlink&utm_source=facebook.
In this way, Orbe guarantees that the store owner does not lose the traffic attribution for all their media campaigns.
Is Orbe compatible with other apps?
Orbe integrates with Google Analytics, Langify, Pluglin, Transcy, LangShop and Shopify Translate & Adapt, among others.
Does Orbe have a Free plan or Trial plan?
You can use Orbe in its Free Plan until you exceed 5.000 ORBE monthly requests.
What happens if I want to cancel my subscription?
You can cancel the paid plan at any time. You will only be charged for the last month you used Orbe.

Shopify Markets

When using Shopify Markets, you might come across specific store behaviours or have doubts about setting up your preferences accurately. No worries! We're here to assist you in resolving these common queries.
We strongly advise you to refer to the official Shopify Markets support documentation at https://help.shopify.com/en/manual/markets for further assistance.
What is the behaviour of Shopify Markets when a user transitions from the storefront cart to the checkout?
As explained by the Shopify Markets team:
If the user does not use Orbe or any selector in their theme to choose a country in the storefront, Shopify will automatically geolocate the country during checkout. However, suppose the user intentionally selects a different country than the default in any selector on the storefront. In that case, Shopify respects that selection and sets it as the default country in the checkout.
For example, suppose a customer enters the storefront without selecting their market in Orbe and is located in a different country than the one they are visiting. In that case, the checkout will automatically change to their IP country and the user's preferred language.
Consider a specific example: Suppose a user does not use the Orbe popup or any country selector in their theme and is visiting your store's British experience in English. This user wants to ship their order to the UK. However, the user is located in France, and their preferred browser language is French (both available in another experience of your store). Once the user proceeds to the checkout, it will automatically switch to their location and language, despite being in a different store experience.
We hope this information clarifies any questions about the behaviour of Shopify Markets during the transition from the storefront cart to the checkout screen. If you have any further questions, please don't hesitate to contact us.
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